PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of HAMOKI Limited. The collective work includes works that are licensed to HAMOKI Limited. Copyright 2017, HAMOKI Limited ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with HAMOKI Limited or purchasing HAMOKI Limited products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with HAMOKI Limited or to purchase HAMOKI Limited products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by HAMOKI Limited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of HAMOKI used in the site are trademarks or registered trademarks of HAMOKI Limited. Nothing contained on this site is to be construed as granting, by implication, estoppel, or otherwise, any license or right of use of any such trademark without the prior written permission of HAMOKI Limited or such third party owner.
If an item is not working on delivery or within 14 days from point of purchase from the invoice date, it is the customer's responsibility to report such failure in writing with supporting evidence such as initial installation report of a qualified engineer, and photos and a video within this timescale. Warranty will be rejected for commercial products not installed by a qualified engineer. After 14 days from point of purchase, normal terms of warranty will apply.
Warranty stated is a 12-month parts only warranty and no labour or engineer costs are covered.
A parts only warranty allows you to use your own sourced fully qualified engineer (at your own cost) to assess the problem. This must be followed by a full engineer’s report sent back to ourselves, which we will then forward onto the product manufacturer. Any warranty claims requested without a qualified engineer report will be rejected. Once approved by the manufacturer the parts required will be sent to your desired location. The manufacturer requests that the defective parts are to be sent back on repair of the unit. Failure to send these defective parts back is unacceptable and will result in a full invoice for the replacement parts.
At our discretion, if we choose to cover the products with a Back to Base warranty, the buyer is responsible for the cost of sending the product back to our warehouse and sending it back to the buyer after being repaired.
We also reserve the right to charge a restocking fee of 25% of the invoiced amount of the returned goods plus vat.
HAMOKI LTD Limited is not liable for any lost profits or business interruption that may have directly, indirectly or incidentally arisen from a faulty or defective unit. It is the customers' responsibility to plan and prepare for such instances.
By agreeing to purchase, the Customer agrees to our Warranty Terms & Conditions which can be accessed at any time but may be subject to change.
Important information for disputes: Please, note that if you provide untrue information to your payment provider or bank regarding the warranty procedure followed, we reserve the right to commence legal proceedings without further notice at which time we will seek to recover our costs and interest on the outstanding amounts..
The statutory rights of the consumer are not affected by the terms of our service.
Limitation of Liability
HAMOKI Limited shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if HAMOKI Limited has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a HAMOKI Limited product is mistakenly listed at an incorrect price, HAMOKI Limited reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. HAMOKI Limited reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, HAMOKI Limited shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by HAMOKI Limited without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
HAMOKI Limited may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to HAMOKI Limited.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a HAMOKI Limited or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
HAMOKI Limited does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, HAMOKI Limited is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, HAMOKI Limited reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to HAMOKI Limited in its sole discretion.
You agree to indemnify, defend, and hold harmless HAMOKI Limited, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, HAMOKI Limited may link to sites operated by third parties. However, even if the third party is affiliated with HAMOKI Limited, HAMOKI Limited has no control over these linked sites, all of which have separate privacy and data collection practices, independent of HAMOKI Limited. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, HAMOKI Limited seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Modification of terms
HAMOKI Limited may modify these Terms at any time, and such modifications shall be effective immediately upon posting of the modified Terms. You agree to review these Terms periodically to be aware of such modifications and your continued access or use of the Site shall be deemed your conclusive acceptance of the modified terms.