Shipping &
Delivery Information

Orders placed before 1:30pm Monday–Friday will normally be dispatched the same working day using a next working day delivery service.

Please allow 1–2 working days for delivery from dispatch.

Orders placed after 1:30pm, at weekends or on UK bank holidays will normally be processed on the next working day.

Delivery occurs within 1–2 working days; however, all delivery timeframes are subject to the performance of third-party carriers. Hamoki cannot be held responsible for delays arising from external factors including, but not limited to:

• Trunking delays
• Traffic disruption
• Adverse weather conditions
• Mechanical breakdown
• Driver absence
• Wider courier network congestion

*Some postcodes are excluded from next working day service and are only available on economy service.

Standard delivery terms apply to UK mainland addresses only.

Deliveries to the Scottish Highlands, offshore islands and other remote or restricted areas may take approximately 2–6 working days (economy) and may be subject to additional delivery charges.

For delivery outside standard UK mainland areas, please contact our Sales Team before placing your order for availability, estimated transit times and applicable charges.

Unless expressly agreed otherwise in writing, all deliveries are kerbside only.

This means the third-party courier will deliver the goods to the nearest safe and accessible point at the delivery address.

Drivers are not responsible for:

• Bringing equipment inside the premises
• Moving equipment to its final installation position
• Unpacking or assembling equipment
• Installing or commissioning equipment
• Removing pallets, crates or other packaging
• Removing or disposing of existing equipment

Some Distributors offer different levels of delivery service. If goods are ordered through them, they may hold stock and dispatch themselves.

However, if orders are sent to Hamoki for fulfilment and dispatch, the goods will only be delivered kerbside. Please check with your Distributor regarding the level of delivery service available.

It is the customer's responsibility to advise us, whether ordering through a Distributor or Hamoki directly, before dispatch of anything that may affect the courier's ability to safely access or deliver to the address.

This includes, but is not limited to:

• Pedestrianised areas
• Red routes or parking restrictions
• Single or double yellow lines
• Vehicle weight, height or width restrictions
• Narrow roads or restricted access
• Loading or delivery time restrictions
• Shopping centres or managed commercial sites
• Addresses requiring permits, security clearance or prior booking
• Any requirement for a smaller or specialist delivery vehicle

Some delivery points may be located within a zone that is affected by a local parking restriction, leading to a potential issuance of a PCN. It is the customer's responsibility to advise of such restrictions and cover costs. If this is not advised before goods have been dispatched, this may affect delivery timeline. PCNs must be authorised and will not simply be absorbed by Hamoki, Couriers or Distributors, unless agreed otherwise.

When checking out on the website or confirming an order with our Sales Team, you must advise us of any relevant access restrictions.

Please ensure that an appropriate person is available at the delivery address to receive and inspect the goods.

Before signing for the delivery, please check the external packaging and visible condition of the goods.

Any visible damage, missing items or concerns should be clearly recorded with the courier at the time of delivery wherever possible.

If goods arrive damaged, please take photographs of the packaging, pallet and equipment before unpacking or moving the goods and contact us as soon as possible.

Please also review our Returns, Refunds & Cancellations Policy before ordering.

Courier deliveries are generally made during normal working-day delivery hours.

Unless a specific timed service has been expressly agreed, we cannot guarantee an exact delivery time or AM/PM delivery.

Tracking information may be supplied where available; however, estimated delivery times provided by the courier are estimates only.

We request email addresses and mobile numbers for delivery tracking purposes to support you in ensuring visibility of when your order will be delivered.

Customers are responsible for ensuring that the delivery address and contact information supplied are correct and that the site is accessible and able to accept the delivery.

Where a delivery cannot be completed due to:

• No one being available
• Incorrect address information
• Undisclosed access restrictions
• The site being unable to accept the goods

Additional charges for redelivery, storage, holding (ongoing disputes), or return carriages may apply.